The couch we got from them had a tear in the seam of a cushion, noticed it about 2 weeks after receiving it. Clearly, not my fault. Called them to talk to them about, was told someone would call back. I had to call them back. Someone was supposed to come take pictures of it. No one came. Had to call them. Someone was supposed to come the next day. The next day, I saw the truck leave the driveway but no one had come to my door. I called them and they sent him back out. Was supposed to receive a phone call telling me if they would order that cushion or the cover, or even if they would order more (there were other cushions that were pulling apart at the seams). A week later I called to ask. Was told they'd call back in a few minutes to let me know. 8 hours later I had to call back. Was told someone was supposed to call, didn't they call? UH, NO!! Finally, was told "it" was ordered. Decided then to look elsewhere. Found an alternative. Asked them to pick it up, set up time for a 4 hour window. Never showed. Called them, was told they had a "late start" they would be there in a 5 hour window. They finally showed up. Three days later received a phone call asking for a payment on the couch. Why hadn't we paid it yet............ ARE YOU SERIOUS????? WORST CUSTOMER SERVICE I'VE EVER HAD!! If you cant afford it outright, use someone else like Rent-A-Center.
I have bought many things from Aaron's, and they are a great store to rent from to build credit. They always have great deals and easy payment options.
It a great place to go when you don't have the money to buy outright
I rented/leased a bed through this company on 4-26-2013 in the first week the bed broke for 6 mths we paid on this bed while it was broke they hounded for payment yet kept making excuses as to why they hadnt yet ordered slats then said they would come make them and never did we have other products through them and instead of taking a payment or 2 off what we owe on other stuff after having to have them come take bed back cause they wouldn't fix they call daily I have called corporate office still awaiting a call back told them this and they still call I have now reported to BBB as I feel we werent treated fairly at all would never rent furniture through them again.
Love this place
Aaron S is a US Furniture Store based in Rockland, Maine. Aaron S is located at 47 Maverick St, Rockland, ME 04841, USA.
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